Delivery Times:

• Mexico Brazil Chile Colombia : Please allow 5 working days for delivery.
• United Kingdom: Your order will typically arrive within 5 working days.
• United States: Expect your order in 5 working days.
• Australia: Anticipate delivery in 5 working days.
• Canada: Your order should reach you in 5 working days.
• Europe: Delivery times range from 5 working days.

Ships Worldwide

Time = Processing time + Delivery time

Processing time ：3 working days

Shipping Information

Kindly note that shipping times may be affected during busy periods, and we recommend checking with your preferred courier for their deadlines. We offer tracked delivery for all orders, shipped directly from our warehouse within 3 working days of order placement.

Late or Lost Orders

Ensure you provide the correct delivery address when placing your order. We bear no responsibility for missing parcels sent to the wrong address or if delivery is requested with a neighbor or placed in an outbuilding.

3 How can I track my order?

Once your order has shipped, we will send you an email with the relevant information. After that, you can track your order at https://www.17track.net/en. Please allow 3-5 business days for tracking information to be available.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shinelifeshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shinelifeshop.com.